At PWERD, we are committed to providing high-quality supplements and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns & Refunds
To qualify for a return and refund, your item must meet the following conditions:
✔ Unused and Unopened – The product must be in its original packaging and sealed.
✔ Return Request within [Insert Number] Days – You must initiate a return within [7] days of receiving your order.
✔ Proof of Purchase – A valid receipt or order confirmation is required for processing the return.
🚫 Non-Refundable Items:
• Opened or used products
• Items purchased on final sale or clearance
• Digital or promotional products (e.g., free samples, gift cards)
• Shipping costs (unless due to our error)
2. How to Request a Return
To initiate a return, please follow these steps:
1️⃣ Contact Us at support@pwerdhealth.com with your order number and reason for return.
2️⃣ Receive Authorization – Our team will review your request and provide return instructions.
3️⃣ Ship the Item Back – You are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4️⃣ Inspection & Refund Processing – Once we receive and inspect the product, we will issue a refund to your original payment method within [7] business days.
3. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
✔ A clear photo of the product and packaging
✔ Your order number
We will either replace the item at no cost or issue a full refund, including shipping charges.
4. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
✔ Check your bank or credit card statement
✔ Contact your payment provider, as refunds may take time to process
✔ If you still have not received your refund, email us at support@pwerdhealth.com
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@pwerdhealth.com for assistance.
6. Cancellations
✔ Orders can only be canceled before they are processed for shipping.
✔ Once shipped, orders cannot be modified or canceled.
7. Contact Us
For any refund or return inquiries, reach out to us:
📧 Email: support@pwerdhealth.com
🌐 Website: www.pwerdhealth.com
📍 Address: 1019 E 2100 S, Salt Lake City, UT 84105, United States
We appreciate your trust in PWERD and are committed to your satisfaction.