At PWERD, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.
1. Order Processing Time
✔ Orders are typically processed within [3] business days (Monday–Friday, excluding holidays).
✔ Orders placed after [3:00] PM (local time) or on weekends/holidays will be processed the next business day.
✔ You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once your order is shipped.
🚨 Note: Processing times may be extended during peak seasons, promotions, or unforeseen circumstances.
2. Shipping Methods & Delivery Time
We offer multiple shipping options to meet your needs:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
[7] – [10] business days |
Free |
|
Expedited Shipping |
[5] – [7] business days |
$19.9 |
|
Express Shipping |
[X] – [X] business days |
$X.XX |
✔ Free Shipping: We offer free standard shipping on orders over $50 (U.S. only).
✔ International Shipping: We ship to select countries. Shipping times and rates vary based on location.
✔ PO Boxes & APO/FPO Addresses: Some carriers may not deliver to PO Boxes or military addresses. If applicable, we will contact you with alternative options.
🚨 Note: Delivery times are estimates and not guaranteed, as shipping delays may occur due to weather, customs, or carrier issues.
3. Tracking Your Order
✔ Once your order ships, you will receive a tracking number via email.
✔ You can track your order directly through our website or the carrier’s tracking portal.
✔ If you do not receive a tracking update within [X] days, please contact us at support@pwerdhealth.com.
4. Lost, Stolen, or Delayed Shipments
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. However, we will do our best to assist you in resolving the issue.
🚨 If your package is lost or missing:
✔ Check the tracking details and delivery location.
✔ Allow an extra 24-48 hours as carriers may mark items as delivered before actual delivery.
✔ If your package is still missing, contact us at support@pwerdhealth.com, and we will help file a claim with the carrier.
5. International Shipping & Customs
✔ We offer international shipping to select countries.
✔ International orders may be subject to import duties, taxes, or customs fees, which are not included in our prices and are the responsibility of the customer.
✔ Customs processing times vary by country and may delay delivery.
🚨 Important: If your package is refused or undelivered due to unpaid customs fees, incorrect address, or other issues, we are not responsible for refunds.
6. Address Errors & Undeliverable Packages
✔ Customers are responsible for entering the correct shipping address at checkout.
✔ If an order is returned due to an incorrect address or failed delivery attempt, the customer is responsible for reshipping costs.
✔ If you notice an address mistake after placing an order, contact us immediately at support@pwerdhealth.com—we may be able to update it before processing.
7. Shipping Policy Updates
We reserve the right to update our shipping policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
8. Contact Us
For any shipping-related questions or concerns, reach out to us:
📧 Email: support@pwerdhealth.com
🌐 Website: www.pwerdhealth.com
📍 Address: 1019 E 2100 S, Salt Lake City, UT 84105, United States
Thank you for choosing PWERD—we appreciate your business!